A Service Desk Engineer provides frontline IT support, responds to user queries, resolves incidents, and handles service requests. They troubleshoot software, hardware, and network issues, escalate complex problems, ensure timely ticket resolutions, maintain documentation, monitor systems, and deliver excellent customer service to keep business operations running smoothly and efficiently.
Comprehensive IT internship covering CompTIA Network+, CCNA, Windows/Linux Administration, Virtualization, ITIL, and CEH with flexible self-paced learning and certification preparation.
